Customer Scheduling

Stop playing email tennis to book a fix

From any ticket, a technician sends a booking link. The customer picks a slot that suits them — and the appointment appears in Autotask, with confirmations both ways and the ticket updated.

canopyhq.co.uk/book/acme-4521
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Ticket #4521 · with Sam Reilly · 30 min remote session
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10:30 ✓
✅ Appointment created in Autotasksynced
✉️ Confirmations sent to customer & techniciandone
📝 Ticket #4521 note added with booking detailsdone

Booking that books itself into Autotask

One link from a ticket turns a back-and-forth into a confirmed appointment — synced, confirmed, and logged without anyone touching the calendar twice.

Calendly-style booking pages

Branded to your MSP, with no customer login needed. The customer picks a slot that suits them straight from the link — no email tennis to find a time that works.

Created in Autotask automatically

Every booking appears as an appointment in Autotask and is linked back to the originating ticket, with confirmations sent both ways and a note added to the ticket.

Weekly team schedule view

So dispatch can see who's booked where at a glance. Spot gaps, balance the workload, and keep the whole team's day visible in one place.

  • No customer login required
  • Branded to your MSP
  • Linked back to the originating ticket
  • Confirmations sent both ways

Turn your next ticket into a booked appointment