Slack notifications
Post rich Block Kit notifications to any Slack channel the instant a customer submits a response — no app to install, just a webhook URL.
Set up Slack alerts freeSet up in four steps
Uses standard Slack Incoming Webhooks — no special permissions or admin approval.
Create a Slack app
Go to api.slack.com/apps, create a new app for your workspace, and give it a name (e.g. Canopy).
Enable Incoming Webhooks
Under Features → Incoming Webhooks, toggle the feature on. Click 'Add New Webhook' and select your target channel.
Paste the webhook URL
Copy the webhook URL Slack generates. Paste it into Canopy Settings → Integrations → Slack and save.
Set your notifyOn filter
Choose All responses, Positive only, or Negative only. Update the filter any time.
What the notification contains
Each alert uses Block Kit — Slack's structured message format — to display all key context in a clean, readable layout directly in your channel.
- Emoji satisfaction rating displayed visually
- Customer name and company
- Autotask ticket number
- Assigned technician
- Survey comment (if provided)
- Timestamp and direct link to response
Webhook URL
https://hooks.slack.com/services/T••••/B••••/••••
Notify on
#csat-alerts
Slack notification preview
😀 Very Satisfied · New survey response
Customer: Sarah Jones (Acme Corp)
Ticket: #4521 · Alex Turner
"Brilliant support — resolved in record time!"
Today at 14:32 · View response →
Keep your whole team in the loop
Slack alerts take two minutes to set up alongside your Autotask integration. Free trial, no credit card required.
Start freeNo credit card needed · Cancel any time