The same Autotask datain a light you can actually read.
Your PSA records everything and surfaces almost none of it. Canopy reads the same tickets, time and projects live and turns them into plain-English answers — so you can finally see what's really happening across the business.
Same data. Two very different views.
Autotask is built to record the work, not reveal it. The answers are all in there — they're just buried.
Working in the dark
- Is the team over or under capacity? Export timesheets and do the maths.
- Which customers are quietly unhappy? You find out when they leave.
- Where has that deal got to? Go and ask the rep.
- How did that ticket actually land with the customer? No idea.
- Which tickets have gone stale? Whoever shouts loudest.
Working in the light
- A live health score for every technician, and capacity for the whole desk.
- A one-tap CSAT survey on every closed ticket — by customer and by tech.
- Pipeline and 3CX calls on one screen, synced two ways with Autotask.
- Projects on a timeline and a work board that writes straight back to Autotask.
- A watchlist of every ticket older than five days, so nothing goes quiet.
Why MSPs switch the lights on
See the whole business
Performance, projects, scheduling, feedback, sales and outreach in one place — not one ticket at a time.
Answers, not just dashboards
Canopy tells you in plain English where deals are stuck, who's over capacity and which customers need attention.
Live, not last week
Webhooks land in seconds and metrics recalculate nightly, so what you see is what's happening right now.
Keep Autotask
Autotask stays your system of record. Canopy is a layer on top — no migration, no rip-and-replace.
One light, every seat in the business
Owners
The whole business at a glance — health, capacity, pipeline and sentiment.
Service managers
Response times, who's over capacity, and what's quietly going stale.
Sales leads
Pipeline and call activity per rep, side by side and synced to Autotask.
Technicians
Their own performance and feedback scores — and only their own.
Stop reading tickets.Start seeing your business.
Connect Autotask and see the blind spots in your own service desk.